Identity desk

Pitbet Casino verification: a cleared account, faster payouts

Your identity review is a licence requirement that keeps payouts clean, and a complete upload is normally settled inside 39 hours.

Begin my verification

Malta Gaming AuthorityLicensed and regulated by the MGA since 2017, license MGA/B2C/920/2017

Fact sheet

Who runs your verification?

At the start, the review sits in plain sight, so nobody has to guess what happens next.

Checked by

Pitbet Casino Ltd.

Licence held

Malta Gaming Authority, MGA/B2C/920/2017

Review window

39 hours

Latest point

your first withdrawal

Questions to

[email protected]

Minimum age

18+

Step guide

Papers, pictures and a short wait

Most people fear a second request, and sharp, straight copies make that unlikely.

The moment you log in

On opening the account menu, you choose the verification area; the list of wanted papers sits there, beside a small upload button.

Ready to photograph it?

For the first upload, begin with the photo ID: a flat, well-lit picture of the whole page, all four corners inside the frame, no glare across the face.

Photograph the whole page

Once the first file is in, the proof of address follows: a recent bank letter or utility bill carrying your name and home address, photographed edge to edge.

Your cleared account

After that, watch the notification bell; when the review closes you get a message, and one blurred detail is the usual reason for a second look.

Before you snap anything

Which document proves what?

When uploads begin, this list settles the files; a source of funds question later is routine, not suspicion.

Photo ID

Confirmswho you are

Must showface, name and expiry date

Proof of address

Confirmswhere you live

Must showfull name and home address

Payment card image

Confirmsthe card is yours

Must showcardholder name, last four digits

Check timings

The moments we ask for your ID

Reading this when your first payout pauses for a document review.

How old must you be?

When you register, we confirm you are at least 18 and that the name matches your photo ID before play begins.

Payout pause point

At your first payout we run the full KYC check, because the licence requires a verified identity before money leaves the account.

Why this extra step?

A payment well above your usual pattern invites a closer look; we may ask where the funds came from before we release it.

Keep your details consistent

If the name on your account differs from the one on your papers, the check stalls until both say the same thing.

Show us where the money began

Since 2017 our licence from the Malta Gaming Authority has required us to understand where player money originates. Asked of many players each week, this check is routine housekeeping against money laundering, never a suggestion that you did anything wrong.

Depending on your case, we might ask for one or more of these.

Recent bank statements
Payslips from your employer
A tax notice or assessment
Proof of a property sale
Documents showing a pension or inheritance

Why papers bounce back

Same name, same address. Refused when the account name or address does not match the paper, even by a small spelling difference. Update your profile to match the document Send a bill showing the same address

A valid ID gets through. An expired card cannot prove who you are today, so the reviewer has to return it unapproved. Photograph a current ID you hold Check the expiry date before uploading

Why is my photo unreadable? Shadows, glare or a cropped corner hide the details the reviewer needs to read. Lay the document on a flat, lit surface Fit all four corners inside the frame

At the payout window

Ask First, Withdraw Without Waiting

You will finish reading knowing how each step of the check behaves in practice.

How long can I keep playing before I have to verify my account?+

Never past your first withdrawal. The licence lets us clear you at the latest before that payment leaves, though we may also ask at registration or when your first deposit lands. Whichever point comes first is the one that applies.

Will I have to send my documents in again down the track?+

Usually not, once your file is approved. Fresh papers can be requested if your address or card changes, if a document goes out of date, or if a larger payment needs a source of funds review.

Which regulator issues the Pitbet Casino licence and what is the number?+

The Malta Gaming Authority regulates us under licence MGA/B2C/920/2017, held by Pitbet Casino Ltd. of Spinola Road, Msida. That licence is also the reason your identity gets checked at all.

What happens if you turn down a document I sent?+

You get a note telling you why, most often a cropped edge or a glare across the photo. Send a fresh picture of the whole page and the review restarts from that point, with no penalty attached.

Can I photograph my ID with my phone instead of scanning it?+

Yes, a phone picture is fine. Lay the document on a flat surface in daylight, catch all four corners in the frame, and keep the flash off so nothing bounces back at the lens.