Answers In Minutes, Not Days

Contact Pitbet Casino Support

Reach live chat, e-mail or phone any hour of the day or night, because support runs 24/7.

Talk To Support 9 years licensed, MGA-regulated

Paid today

887,242 A$

3,146 Players online

Malta Gaming AuthorityLicensed and regulated by the MGA since 2017, license MGA/B2C/920/2017

Fast withdrawalsAverage payout processed in 13 minutes, up to A$56,000 per transaction

128-bit SSL encryptionBank-grade security protecting all transactions and personal data

Channel Guide

Locked Out And Needing Someone

Around the clock, our team keeps the same short queues the brand is known for.

Start A Live Chat

Chat suits quick fixes like a bonus that will not load, and someone answers in about three minutes, day or night.

Start Chat

Written Answers You Can Keep

Write to [email protected] for statements, documents or anything needing a paper trail, with replies in about two hours.

Write To Us

Can I Speak To Someone?

Call +61 2 9572 0560 AEST when talking beats typing, and a person picks up in around two minutes.

Call Support

The Local Details

Before You Knew The Local Number, After

Everything below settles who answers Aussie players and who supervises the casino.

How To Reach Us

Australian Phone+61 2 9572 0560

Support Time ZoneAEST

LanguagesEnglish, German, Finnish, Norwegian

Support E-Mail[email protected]

Who Supervises

Regulator And LicenceMalta Gaming Authority, MGA/B2C/920/2017

Where To Get Help

Gambling HelpGambling Help Online, Lifeline Australia, National Self-Exclusion Register

Where Do I Go When Play Stops Feeling Like Play?

Sometimes a break needs more than a deposit limit. Three independent Australian services help with gambling problems, and each one is free, confidential and separate from Pitbet Casino and from the Malta Gaming Authority that licenses us.

Gambling Help Online. Runs an online counselling service with live chat and email support for anyone worried about their own or a family member's gambling.

Lifeline Australia. Takes calls from people in distress at any hour, including when money worries and gambling are tangled together.

National Self-Exclusion Register. Lets you block yourself from every licensed gambling operator in the country through one registration.

Pitbet Casino Departments

Which Address Fits My Problem?

Sorted by department, your message skips the general queue the way this brand prefers.

Account Desks

General help with the site[email protected]

Document checks and KYC[email protected]

Money Desks

Deposits and withdrawals[email protected]

Other Desks

Complaints and escalations[email protected]

Personal data and privacy[email protected]

Business and partnerships[email protected]

Answer Times

Know When A Human Replies

This settles how fast each Pitbet Casino channel reaches a person, whatever the hour in Australia.

Live Chat

Live chat hours24/7 support

Live chat first reply3 minutes

Time zoneAEST

E-mail

E-mail address[email protected]

E-mail reply2 hours

Phone

Phone line+61 2 9572 0560

Phone waiting time2 minutes

Have These Ready Before You Ask

Line these up in advance and the team can act on your question straight away.

Your registered email address
Photo ID and proof of address
Payment card image if relevant
Your account username and last login
A short note on what happened

Four Escalation Steps

Complaint Handling Path

Use this path the moment a standard reply leaves your Pitbet Casino question unresolved.

Pitbet Casino Opens A Case

Start by describing the issue to support through chat or e-mail, giving the facts and any reference. They log it and open a case for you.

Got A Reply Yet?

Wait for the written reply, then reply once with any detail still missing. A clear follow-up keeps the case moving without starting over.

Below The First Answer, A Second Look

If the answer still falls short, ask for a review by a manager. A senior handler re-reads the case and gives you a fresh decision.

A Decision You Can Still Appeal

Should the matter stay unresolved, you may take it to the Malta Gaming Authority, the regulator that licenses Pitbet Casino Ltd.

Six Operator Facts

Pitbet Casino Operator Details

This settles exactly who operates Pitbet Casino and where the licence sits.

Company

Legal namePitbet Casino Ltd.

Company numberC-74384 (Malta)

AddressSpinola Road, Msida

Licence

RegulatorMalta Gaming Authority

Licence numberMGA/B2C/920/2017

Written Contact

Support e-mail[email protected]

Five Straight Answers

What Players Ask Our Team Most?

One worry this block clears up: that you must hand over details you should never share.

accountDo I need to send my password before you look at my account?+

No. Our team identifies you from your registered email address and the details already on your account, so a password never leaves your hands. Anyone who asks for it is not us, and you should stop that conversation at once.

accountDo I need to check your licence before I deposit?+

Yes. Pitbet Casino Ltd. holds a Malta Gaming Authority licence, MGA/B2C/920/2017, with the company registered as C-74384. Australian players can check both numbers against the regulator's own records.

accountWhere do I turn at 3am on a weekend?+

Our desk answers every hour of every day, so a Saturday night or a 3am Sunday question lands with a real person. Reply times run about two minutes by phone, three minutes in live chat and two hours by email.

accountWhere can I write in Finnish instead of English?+

Live chat and email both run in English, German, Finnish and Norwegian, so you can raise a question in whichever of those you think in. Write in your own language and the reply comes back in the same one.

accountWhat if I want my account shut permanently?+

One request to [email protected] closes your account for good, and our team confirms once it is done. If gambling has stopped being fun, choose self-exclusion through the National Self-Exclusion Register as well.